Legal
Effective date: 1 March 2025 | Last updated: 1 March 2025
Vitalis Peptides Pty Ltd ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
We collect information you provide directly when placing an order or contacting us. This includes your name, email address, shipping address, phone number, and institutional affiliation where provided.
We automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URL. This data is collected through Google Analytics 4 and is used to improve our website experience.
Payment information is processed directly by our payment providers and is not stored on our servers. We retain order records including transaction IDs for accounting and compliance purposes.
We use your personal information to process and fulfil orders, provide certificates of analysis, respond to enquiries, and send transactional communications related to your purchases.
With your consent, we may send periodic communications about new compound releases, COA updates, and research literature relevant to your order history. You may unsubscribe from these communications at any time.
We use aggregated, anonymised analytics data to understand website usage patterns, improve our services, and inform product catalogue decisions.
We do not sell, trade, or rent your personal information to third parties. We share information only with service providers necessary to operate our business, including shipping carriers, payment processors, and website hosting providers.
We may disclose information when required by law, regulation, or legal process, or to protect the rights, property, or safety of Vitalis Peptides, our customers, or others.
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure server infrastructure, and access controls for personnel who handle customer data.
While we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your data.
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are retained for a minimum of seven years in accordance with Australian tax and business record-keeping requirements.
You may request deletion of your personal information by contacting us. Certain data may be retained where required by law or for legitimate business purposes.
Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise any of these rights, contact us using the details provided below. We will respond to verified requests within 30 days.
Our website uses cookies and similar technologies for essential site functionality, analytics (Google Analytics 4), and to remember your preferences. You can control cookie settings through your browser preferences.
We use Google Tag Manager to manage analytics and marketing tags. These tools collect anonymised usage data to help us improve the website experience.
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
For privacy-related enquiries, data access requests, or complaints, contact us at support@vitalispeptides.com.au or through our contact page.
For research and laboratory purposes only. Not for human use. These statements have not been evaluated by the Therapeutic Goods Administration (TGA). This product is not intended to diagnose, treat, cure, or prevent any disease.
